FAQs
How do I pay my bill or access my account online?
Simply click the My Account in the website menu, or click Account in the footer of the desktop website or the mobile site map, or follow the link below directly:
Account Login & Pay Bill
Simply click the My Account in the website menu, or click Account in the footer of the desktop website or the mobile site map, or follow the link below directly:
Account Login & Pay Bill
How do I check my balance or fund expiration date?
If you are on a Pay As You Go plan: #BAL from your Choice Wireless phone or contact Choice Wireless Customer Support at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation and select option 1 then option 3 to receive information on your pre-paid balance, available minutes and expirations.
If you are a monthly customer: Contact Choice Wireless Customer Support at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation and select option 4 to get to a customer service representative.
Check funds on your Flex Bucket: #BAL from your Choice Wireless phone or Contact Choice Wireless Customer Support at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation and select option 1 then option 3 to receive information on the funds in your Flex Bucket.
If you are on a Pay As You Go plan: #BAL from your Choice Wireless phone or contact Choice Wireless Customer Support at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation and select option 1 then option 3 to receive information on your pre-paid balance, available minutes and expirations.
If you are a monthly customer: Contact Choice Wireless Customer Support at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation and select option 4 to get to a customer service representative.
Check funds on your Flex Bucket: #BAL from your Choice Wireless phone or Contact Choice Wireless Customer Support at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation and select option 1 then option 3 to receive information on the funds in your Flex Bucket.
How do I upgrade my phone?
New phones are available for purchase on this website by clicking Wireless in the menu above, from any Choice Wireless retail location, or by contacting Choice Wireless Customer Support at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation. Choice Wireless retail locations can even transfer your contacts from your existing phone to your new Choice Wireless phone. Come and look at our diverse selection today and get a phone that fits your needs.
New phones are available for purchase on this website by clicking Wireless in the menu above, from any Choice Wireless retail location, or by contacting Choice Wireless Customer Support at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation. Choice Wireless retail locations can even transfer your contacts from your existing phone to your new Choice Wireless phone. Come and look at our diverse selection today and get a phone that fits your needs.
What do I do if my phone is lost or stolen?
If your device is lost, stolen or accidentally damaged (including water and physical damage), contact Choice Wireless Customer Support at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation and we will suspend your wireless service to protect you against unauthorized calls and phone usage. Suspending your account will prevent any unauthorized incoming, outgoing, messaging, or data usage from your phone and we will put a hold on your current account so you can resume your service with a new handset and retain your original phone number.
If your device is lost, stolen or accidentally damaged (including water and physical damage), contact Choice Wireless Customer Support at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation and we will suspend your wireless service to protect you against unauthorized calls and phone usage. Suspending your account will prevent any unauthorized incoming, outgoing, messaging, or data usage from your phone and we will put a hold on your current account so you can resume your service with a new handset and retain your original phone number.
How can I see my local coverage area?
Go to the Wireless page and select Coverage. Locate your geographic location on the map and see what coverage is offered in your area: in-network calling will be red/orange all other areas in light green are Extended Nationwide Coverage off-network areas. If you have any specific questions regarding coverage, you can submit an email to Choice Wireless in the Customer Support section of the website (at the bottom of the page) or contact our Customer Support Department at 719-626-0000 for the US or 928-730-CARE (2273) for the Navajo Nation.
Go to the Wireless page and select Coverage. Locate your geographic location on the map and see what coverage is offered in your area: in-network calling will be red/orange all other areas in light green are Extended Nationwide Coverage off-network areas. If you have any specific questions regarding coverage, you can submit an email to Choice Wireless in the Customer Support section of the website (at the bottom of the page) or contact our Customer Support Department at 719-626-0000 for the US or 928-730-CARE (2273) for the Navajo Nation.
Can I use my phone anywhere in the United States?
Yes, your phone will work anywhere in the United States. Please reference our network Coverage Map to know what our Extended Nationwide Coverage areas have to offer.
Yes, your phone will work anywhere in the United States. Please reference our network Coverage Map to know what our Extended Nationwide Coverage areas have to offer.
How can I report a dropped call?
There are two ways to report a dropped call: (1) Contact our Customer Support Department at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation and report the location of the dropped call to one of our representatives. (2) Submit an email to Choice in the Customer Support section of the website (at the bottom of the page) and title the subject “Drop Call”, please give a physical address or coordinates that you were at when you experienced the dropped call. Choice Wireless is committed to constantly improving our network and extending our coverage area to better serve our customer’s needs.
There are two ways to report a dropped call: (1) Contact our Customer Support Department at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation and report the location of the dropped call to one of our representatives. (2) Submit an email to Choice in the Customer Support section of the website (at the bottom of the page) and title the subject “Drop Call”, please give a physical address or coordinates that you were at when you experienced the dropped call. Choice Wireless is committed to constantly improving our network and extending our coverage area to better serve our customer’s needs.
How do I pay my bill each month?
If you are on a Pay As You Go plan: #PAY from your Choice Wireless phone or contact Choice Wireless Customer Support at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation and select option 1 then option 1 to add funds to your monthly Pay As You Go plan.
If you are a monthly customer: You can go to any of our agent or retail locations to complete a payment or contact Choice Wireless Customer Support at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation and select option 4 to get to a customer service representative.
If you are on a Pay As You Go plan: #PAY from your Choice Wireless phone or contact Choice Wireless Customer Support at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation and select option 1 then option 1 to add funds to your monthly Pay As You Go plan.
If you are a monthly customer: You can go to any of our agent or retail locations to complete a payment or contact Choice Wireless Customer Support at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation and select option 4 to get to a customer service representative.
What is my Choice Wireless Flex Bucket?
If you are on a Pay As You Go plan: The Choice Wireless Flex Bucket is the account that holds your deposited funds for your phone services (voice, data, messaging) and/or can be used to purchase ringtones, games, or wallpaper for your handset.
Adding funds to your bucket: #PAY from your Choice Wireless phone or Contact Choice Wireless Customer Support at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation and select option 1 then option 2 to add funds into your Choice Flex Bucket.
If you are on a Pay As You Go plan: The Choice Wireless Flex Bucket is the account that holds your deposited funds for your phone services (voice, data, messaging) and/or can be used to purchase ringtones, games, or wallpaper for your handset.
Adding funds to your bucket: #PAY from your Choice Wireless phone or Contact Choice Wireless Customer Support at 719-626-0000 for the US or 928-730-CARE (2273) for NTUA Navajo Nation and select option 1 then option 2 to add funds into your Choice Flex Bucket.
How can I contact Choice Wireless Customer Support?
Our friendly and knowledgeable Customer Care Team is available to answer your questions 24 hours a day for your needs. Closed Christmas Day December 25th and New Year’s Day January 1st.
US Customers: call 719-626-0000
NTUAW Customer: call 928-730-CARE (2273)
From your Choice Wireless handset: dial 611 [SEND] when you are within your local coverage area
Submit your question online at choice-wireless.com
Our friendly and knowledgeable Customer Care Team is available to answer your questions 24 hours a day for your needs. Closed Christmas Day December 25th and New Year’s Day January 1st.
US Customers: call 719-626-0000
NTUAW Customer: call 928-730-CARE (2273)
From your Choice Wireless handset: dial 611 [SEND] when you are within your local coverage area
Submit your question online at choice-wireless.com
How do I know if I am in the Extended Nationwide Coverage areas?
Your phone has an indicator to tell you when you are off of Choice Wireless Home Network. It may be an “R”, some read “Roaming”, or it can be another symbol or icon. If you enable this feature on your handset, you will be alerted when you are outside your home coverage area and have entered into the Extended Nationwide Coverage area.
Your phone has an indicator to tell you when you are off of Choice Wireless Home Network. It may be an “R”, some read “Roaming”, or it can be another symbol or icon. If you enable this feature on your handset, you will be alerted when you are outside your home coverage area and have entered into the Extended Nationwide Coverage area.
How do I set up my Voice Mail?
Verify that your Choice Wireless handset has been programmed and is ready for use. If your handset is not programmed, dial *228 [SEND] to program your handset for use.
Dial 1 [SEND] or dial your Choice Wireless phone number.
The first time you access your Voice Mail Box you will be prompted to set up a password.
Enter your desired 4–8 digit password then press [#], confirm your selected password by entering it again and pressing [#].
You will then be asked to record your Voice Mail greeting. Record your desired greeting after the prompt then press [#].
Finally, you will be asked to record your name. Say your name after the prompt then press [#].
Verify that your Choice Wireless handset has been programmed and is ready for use. If your handset is not programmed, dial *228 [SEND] to program your handset for use.
Dial 1 [SEND] or dial your Choice Wireless phone number.
The first time you access your Voice Mail Box you will be prompted to set up a password.
Enter your desired 4–8 digit password then press [#], confirm your selected password by entering it again and pressing [#].
You will then be asked to record your Voice Mail greeting. Record your desired greeting after the prompt then press [#].
Finally, you will be asked to record your name. Say your name after the prompt then press [#].
How do I access my Voice Mail?
You can access your voice mail in your local coverage area, off-network, or from another phone. Anytime from your choice handset: Press and hold 1 or dial 1 [SEND] anywhere from your Choice Wireless handset. While roaming with your Choice Wireless phone:
Dial your Choice Wireless phone number.
When your recorded greeting begins, press [*].
You will then be prompted to enter your Voice Mail password.
Enter your password then press [#]. NOTE: The Message Waiting Indicator will not be displayed while roaming.
From Another Phone:
US Customers: dial 775-403-0245
You will be prompted to enter your Choice phone number, do so and then press [#].
Enter your Voice Mail password then press [#].
Once in Your Voice Mail Box: To listen to your message press [1]; or to change or record a greeting press [2].
You can access your voice mail in your local coverage area, off-network, or from another phone. Anytime from your choice handset: Press and hold 1 or dial 1 [SEND] anywhere from your Choice Wireless handset. While roaming with your Choice Wireless phone:
Dial your Choice Wireless phone number.
When your recorded greeting begins, press [*].
You will then be prompted to enter your Voice Mail password.
Enter your password then press [#]. NOTE: The Message Waiting Indicator will not be displayed while roaming.
From Another Phone:
US Customers: dial 775-403-0245
You will be prompted to enter your Choice phone number, do so and then press [#].
Enter your Voice Mail password then press [#].
Once in Your Voice Mail Box: To listen to your message press [1]; or to change or record a greeting press [2].
How do I send a text to an email?
Sending a text message to an email address is easy! A data plan is not required to use this function.
Create a text message on your handset.
In the “To” field, type in the receiving party’s email address instead of their phone number.
Send the message and you are done.
Sending a text message to an email address is easy! A data plan is not required to use this function.
Create a text message on your handset.
In the “To” field, type in the receiving party’s email address instead of their phone number.
Send the message and you are done.
How do I send an email to my Choice phone?
Did you know that you can have an email delivered to your Choice Wireless phone as a text message?
Create the message as a standard email, character limitations may apply. In the “To” field, type in the (ChoicePhoneNumber)@sms.choice-wireless.com. Send the message and it will be delivered to the Choice phone as a text message.
Did you know that you can have an email delivered to your Choice Wireless phone as a text message?
Create the message as a standard email, character limitations may apply. In the “To” field, type in the (ChoicePhoneNumber)@sms.choice-wireless.com. Send the message and it will be delivered to the Choice phone as a text message.
How does Call Forwarding & Blocking Caller ID work?
Call Forward = *72 + (3 digit area code)+ (7 digit phone number) [SEND]
Cancel Call Forward = *720 [SEND]
Caller ID Block = *67 + (3 digit area code)+ (7 digit phone number) [SEND]
Call Forward = *72 + (3 digit area code)+ (7 digit phone number) [SEND]
Cancel Call Forward = *720 [SEND]
Caller ID Block = *67 + (3 digit area code)+ (7 digit phone number) [SEND]
How do I access account information?
The codes will only function in your local calling area when dialed from your Choice Wireless phone.
Pay a bill or deposit funds: #PAY [SEND]
Check account balance: #BAL [SEND]
Check roaming balance: #MIN [SEND]
The codes will only function in your local calling area when dialed from your Choice Wireless phone.
Pay a bill or deposit funds: #PAY [SEND]
Check account balance: #BAL [SEND]
Check roaming balance: #MIN [SEND]